Stakeholder Engagement
Identification of Material Issues

Stakeholder Engagement

Seeking profit is not the only consideration for a truly successful enterprise. It shall take into account the rights and interests of the stakeholders and the responsibility to the society.As a responsible corporate citizen, the Company maintains smooth communication and mutual trust with stakeholders through various channels. Reasonable expectations and feedback comments are incorporated in the operating strategies and plans to enhance the sustainable management of the Company.

 

Identification of Stakeholders
Chipbond Technology values the needs and expectations of its stakeholders. The Sustainable Development Department convenes a team of members responsible for editing the sustainability report. In accordance with the principles outlined in the "AA1000 Stakeholder Engagement Standard (SES)," base on five facets "dependency," "responsibility," "influence," " tension," and " diverse perspectives ". The company identifies five primary stakeholder groups: "customers," "shareholders/investors," "employees," "government agency," and "suppliers/contractors."

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Stakeholder Communication
Stakeholder Concern Issues Communication Channel (Frequency) Communication Result
Customer Human Rights Protection
Quality and Customer Service
Sustainable Supply Chain
Climate Change and Energy Management
Water Resource Management
Waste Management
  • Customer satisfaction survey (every year)
  • Marketing business, customer service, QA Department contact (permanent)
  • Customer questionnaire, Customer audit (occasional)
  • Official website of the Company, customer service email (permanent)
  • The annual customer satisfaction survey was completed and the result showed an overall satisfaction of 8.82 points (perfect score: 10 points), remaining at the level of "satisfaction".
  • The ESG questionnaires from 53 customers were responded.
  • The Supplier Code of Conduct from 13 customers were signed.
Government Agency Corporate Governance
Human Rights Protection
Occupational Health and Safety
Climate Change and Energy Management
Water Resource Management
  • Workshops, disseminations, courses, etc., from government authorities (irregular)
  • Official documents (occasional)
  • Regulatory audit conducted by competent authorities (irregular)
  • Visit to competent authorities for exchange of opinions (irregular)
  • 9th“Corporate Governance Evaluation”by Financial Supervisory Commission - Top 5% OTC Company.
  • The Li-Hsin Plant was selected by Hsinchu Science Park Bureau, NSTC, as an outstanding energy saving enterprise and won first place.
  • The Kuang-Fu Plant was ranked as an “Excellent Bonded Factory”by the Customs Administration, MOF.
  • Chipbond was recognized by Hsinchu City Government as an outstanding company in exemplary units in exceeding employment of people with disabilities.
  • Participated in the voluntary declaration and evaluation of green procurement and was recognized as an "Excellent Green Procurement Supplier" by the Hsinchu City Government.
Shareholder/Investor Sustainable Development Strategy
Operating Performance
Corporate Governance
Climate Change and Energy Management
Water Resource Management
  • Regular shareholders’ meeting (every year)
  • Investor conference (Irregular)
  • Quarterly financial report and annual report (every quarter/every year)
  • Investor hotline and investor mailbox (permanent)
  • Company’s website and Market Observation Post System (permanent)
  • Chipbond Technology Corporation Sustainability Report (every year)
  • 22 pieces of material information in both Chinese and English on MOPS.
  • Convention of a regular shareholders’ meeting.
  • Invited to four investor conferences.
Employee Operating Performance
Recruitment and Retention of Talents
Labor-Management Relations
Human Rights Protection
Occupational Health and Safety
  • Labor-management meeting (every quarter)
  • Employee Welfare Committee (every quarter)
  • Knowledge Development Committee (every quarter)
  • ESH Management Committee (every quarter)
  • Portal for the employees and company’s website (permanent)
  • Welfare Committee APP(permanent)
  • Learning Development Newsletter, HR Bulletin, and Chipbond Welfare Newsletter (monthly)
  • Sustainable Development Newsletter (every quarter)
  • Happy Communication Network, employee opinion/complaint mailbox (permanent)
  • Four labor-management meetings were held to reach 41 agreements with an achievement rate of 100%.
  • Four Knowledge Development Committee meetings and seven Welfare Committee meetings were held.
  • Four ESH Management Committee meetings were held and 223 improvement proposals were raised.
  • Four issues of Sustainable Development Newsletter were published.
  • 11 articles were published on HR Bulletin.
  • 12 issues of Learning Development Newsletter were published.
  • 12 issues of Chipbond Welfare Newsletter were published (Employee Welfare Committee).
  • 68 cases reflected in employee opinion and complaint mailbox were solved.
Supplier/ Contractor Sustainable Development Strategy
Corporate Governance
Quality and Customer Service
Information Security
Sustainable Supply Chain
Procurement Practices
  • Procurement, QA, ESH Department contact (permanent)
  • Issue-related documentation (irregular)
  • Supplier audit (irregular)
  • Consultative organization meeting (regular)
  • Company's website (permanent)
  • 250 suppliers signed Chipbond's Supplier Code of Conduct Declaration.
  • The written conflict mineral investigation of 12 related material suppliers were completed.
  • 262 suppliers signed the Supplier Integrity Commitment Letter.
  • Audit of 33 suppliers was completed and improvement was made for all the deficiencies identified during the audit.