Stakeholder Engagement
Identification of Material Issues

Stakeholder Engagement

Seeking profit is not the only consideration for a truly successful enterprise. It shall take into account the rights and interests of the stakeholders and the responsibility to the society. As a responsible corporate citizen, the Company maintains smooth communication and mutual trust with stakeholders through various channels. Reasonable and conducive to sustainable development expectations and feedback comments are incorporated into its operating strategies and plans to continue to promote the sustainable process.

 

Identification of Stakeholders

The Company values the needs and expectations of its stakeholders. The Sustainable Development Division convened a team of members responsible for editing the sustainability report. In accordance with the principles outlined in the "AA1000 Stakeholder Engagement Standard (SES)," based on five facets of "dependency", "responsibility", "influence", "tension", and "diverse perspectives" to identify the primary stakeholders. The result of the identification showed the primary stakeholders of Chipbond were "customers", "shareholders/investors", "employees", "government agency", and "suppliers/contractors."

 

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Stakeholder Communication

Chipbond Technology's communication with stakeholders is handled by corresponding responsible units or contact windows according to different topics. We interact with stakeholders through multiple communication channels to understand their needs and expectations. We also evaluate the issues of concern to all parties through stakeholder questionnaires and summarize the relevant information in this report for appropriate responses. The stakeholder communication performance is compiled by designated personnel and reported to the Board of Directors, with the most recent report dated February 1, 2024. The sections on stakeholders'concerns, communication channels, outcomes and responses are as follows:

 

Stakeholder Concern Issues Communication Channel (Frequency) Communication Result
Customer Climate Change
Energy Management
Waste Management
Labor Rights
Occupational Safety and Health
Sustainable Supply Chain
  • Customer satisfaction survey (every year)
  • Marketing business, customer service, QA Department contact (permanent)
  • Customer questionnaire, Customer audit (occasional)
  • Official website of the Company, customer service email (permanent)
  • Contact: Customer Service Dept. Miss. Chang
  • The annual customer satisfaction survey was completed and the result showed an overall satisfaction of 9.08 points, remaining at the level of "satisfaction".
  • The ESG questionnaires from 55 customers were responded.
  • The Supplier Code of Conduct from 14 customers were signed.
  • 5 regular ESG meetings were held.
  • 2 ESG audits were conducted.
 
Government Agency Climate change
Waste Management
Water Resource Management
Energy Management
Air Pollution Prevention
Occupational Safety and Health
  • Workshops, disseminations, courses, etc., from government authorities (irregular)
  • Official documents (occasional)
  • Regulatory audit conducted by competent authorities (irregular)
  • Visit to competent authorities for exchange of opinions (irregular)
  • Contact: General Administration Dept. Miss. Liu
  • The 11th "Corporate Governance Evaluation" by Financial Supervisory Commission - Top 5% OTC Company.
  • Recognized by the Taipei Exchange as "OTC Leading Governance Award".
    Commended by the Hsinchu City Government in the "Green Procurement Evaluation".
  • Recognized by the Hsinchu City Government as "An outstanding unit for exceeding the company in employment of people with disabilities".
  • Recognized by the TITA as "The top 500 excellent trading businesses in terms of export/import performance".
  • Kuangfu Plant recognized as a"Excellent bonded factory"by Customs Administration, MOF.
 
Shareholder/Investor Product Quality
Sustainable Development Strategy
Operational Performance
Regulatory Compliance
Energy Management
Risk Management
  • Regular shareholders'meeting (annually)
  • Investor conference (quarterly)
  • Quarterly financial report and annual report (quarterly/annually) Investor hotline and investor mailbox (permanent)
  • Company's website and Market Observation Post System (permanent)
  • Chipbond Technology Corporation Sustainability Report (annually)
  • Contact: Management Center Mr. Cheng
  • Regularly announce the annual financial report and quarterly financial report audited and certified by accountants.
  • 32 pieces of material information in both Chinese and English on MOPS.
  • The shareholders' meeting was held on April 30, 2024.
  • The Chinese and English versions of the shareholders'meeting manual and annual report were uploaded to the Market Observation Post System 30 days and 18 days before the meeting respectively.
  • Invited to 4 investor conferences.
 
Employee Labor Rights
Customer Relationship Management
Occupational Health and Safety
Labor-Management Relations
Product Quality
  • Labor-management meeting (quarterly)
  • Employee Welfare Committee (quarterly)
  • Knowledge Development Committee (quarterly)
  • ESH Management Committee (quarterly)
  • Portal for the employees and Company's website (permanent)
  • Welfare Committee APP (permanent)
  • Learning Development Newsletter, HR Bulletin, and Chipbond Welfare Newsletter (monthly)
  • Sustainable Development Newsletter (quarterly)
  • Happy communication network, employee opinion/complaint mailbox (permanent)
  • Contact: HR Management Dept. Miss. Wu
  • 4 labor-management meetings were held to reach 73 agreements with an achievement rate of 100%.
  • 4 Knowledge Development Committee meetings and 7 Welfare Committee meetings were held.
  • 4 ESH Management Committee meetings were held.
  • 4 issues of Sustainable Development Newsletter were published .
  • 11 articles were published on HR Bulletin.
  • 12 issues of Learning Development Newsletter and 12 issues of Chipbond Welfare Newsletter were published.
  • 28 cases reflected in employee opinion and complaint mailbox were solved.
  • Completed occupational health and safety training courses and drills, with a total of 12,377 participants.
  • Completed courses on ESG related issues, with a total of 4,963 participants.
 
 Supplier/ Contractor Procurement Practices
Sustainable Supply Chain
Climate change
Waste Management
Sustainable Development Strategy
Water Resource Management		  
  • Procurement, QA, ESH Department contact (permanent)
  • Issue-related documentation (irregular)
  • Supplier audit (irregular)
  • Consultative organization meeting (regular)
  • Company's website (permanent)
  • Contact: Procurement Dept.      Miss. Chang
  • 139 suppliers signed Chipbond's Supplier Code of Conduct Declaration and the Supplier Integrity Commitment Letter.
  • The written conflict mineral investigation of 17 related material suppliers were completed.
  • Completed audits for 35 suppliers, with 92% of identified deficiencies corrected; the remaining are under follow-up.